Last Updated: December 25, 2025

At Parker Furniture Company, customer satisfaction is an important part of our service. We want you to feel confident when purchasing from us, and this Return & Refund Policy explains the requirements and procedures for returns, exchanges, and refunds.

Please review the following guidelines before submitting a return request.

1. Return Requirements

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, the item must meet these conditions:

The product must be in its original condition
The item must be unused and free from damage
Original packaging should be included whenever possible
Proof of purchase or order information must be provided

Returns that do not meet these requirements may not be approved.

2. How To Request A Return

To start a return request, please contact our customer service team:

Email:
support@parkerfurniturecompany.com

Please include:

Order number
Customer name
Reason for the return
Photos or additional information if needed

After reviewing your request, we will provide further instructions if your return is approved.

Please do not send items back before receiving return authorization.

Unauthorized returns may not be accepted.

3. Damaged, Defective, Or Incorrect Orders

Please check your order carefully once it arrives.

If you receive an item that is:

Damaged during delivery
Defective
Incorrect
Missing important components

please contact us as soon as possible.

Our team will review the situation and work with you to provide an appropriate solution.

4. Items That Cannot Be Returned

Certain products may not be eligible for return, including:

Customized or personalized furniture items
Products modified after delivery
Items damaged due to misuse or improper care
Clearance or final sale products
Gift cards

Original shipping charges may not be refundable unless required by applicable laws.

If you are uncertain whether your purchase qualifies for a return, please contact us before submitting your request.

5. Exchanges

If you would like to exchange an item, please contact our support team first.

The exchange process generally requires:

Returning the original product according to our return guidelines
Waiting for the return approval
Placing a new order for the replacement item

Replacement availability depends on current inventory.

6. Consumer Cancellation Rights

Customers in regions with applicable consumer protection laws may have additional cancellation or return rights.

Where required by law, eligible customers may request cancellation within the applicable period.

Returned products must generally be:

Unused
In original condition
Returned with purchase verification

These rights apply in addition to any standard return options provided by Parker Furniture Company.

7. Refund Process

Once your returned item has been received and inspected, we will send a confirmation regarding your refund status.

If approved:

Refunds will be issued to the original payment method
Processing may take up to 10 business days
Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact our support team.

8. Return Shipping Instructions

Before returning any product, customers must contact Parker Furniture Company to receive return instructions.

Please do not ship items to an address that has not been confirmed by our team.

Return shipping details will be provided after your request has been reviewed and approved.

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Parker Furniture Company

📍 Address:
17914 Cottonwood Drive
Parker, Colorado, 80134
United States

☎ Phone:
(303) 699-8234

✉ Email:
support@parkerfurniturecompany.com

Thank you for choosing Parker Furniture Company.
We are committed to providing a reliable shopping experience and helping you feel confident with every purchase.